Member First Mortgage Escalation Process

Purpose: The purpose of the Member First Mortgage Escalation Process is to assist members towards a possible resolution concerning a request for hardship assistance. You are very important to us therefore we want to make sure your questions and concerns are addressed.

Please provide us with the following information so we may look into your account.

1. Explain in as much detail as possible what you need to discuss. Please include your account number, dates and the names of any Member First Mortgage employees you have spoken with and other pertinent information that will assist us in a timely resolution.

Please review the Homeowner Checklist:

2. Provide the phone number(s) or e-mail address where you would like to be contacted. If there is a specific time frame that you need to be contacted please include that information as well. We will work diligently to adhere to your requests.

3. We will respond to your request within 3 days of receipt. You may contact us in one of three manners:

How to Avoid Foreclosure Brochure:

Hardship Assistance Request Form:

Toll Free Phone: 866-636-1053
Fax Phone: 866-312-6292
E-mail: Loss Mitigation Department

We look forward to assisting your with your mortgage servicing needs. Please do not hesitate to contact us.