For information regarding year-end taxes and 1098 tax statements, click here

If you’re having difficulty accessing your account online or have forgotten your password, please contact our member service team at 866-636-1052. We are available by phone from 9:00 am until 5:00 pm EST, Monday-Friday. You may also reach us by email at servicing@memberfirstmortgage.com

Let’s work together! We will answer all of your mortgage related questions to help set you on the path to homeownership. Use any of the phone numbers or email addresses below to start the conversation today.

Toll Free: (866) 898-1818
Local: (616) 538-1818
Email: info@memberfirstmortgage.com

Please send Mortgage payments to:

Member First Mortgage, LLC
Dept. # 771502
Detroit, MI 48277

Please mail correspondence and payoff to:

Member First Mortgage, LLC
616 44th Street SE
Grand Rapids, MI 49548

Loan Servicing


General Loan Administration Assistance

Toll Free: (866) 636-1052
Email: servicing@memberfirstmortgage.com

Payoff / Mortgage Discharge Assistance

Fax: (616) 588-9759
Email: payoff@memberfirstmortgage.com
Note: Please mail mortgage payoff to 616 44th Street SE, Grand Rapids, MI 49548

Escrow, Tax and Insurance Assistance

Fax: (616) 588-9760
Email: escrow@memberfirstmortgage.com

Delinquency or Hardship Assistance

Toll Free: (866) 636-1053
Fax: (616) 588-9801
Email: early_intervention@memberfirstmortgage.com

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