Member First Mortgage is following the MI Safe Start Plan and Gov. Gretchen Whitmer's requirement of working from home where possible. Although many employees are working remotely, all MFM services remain functional. We ask for your patience as we work to serve the needs of each member.

If you have been financially impacted by events stemming from COVID-19, we are here to help! For information regarding COVID-19 assistance, updates and FAQ's, please click here.

If you are having difficulty accessing your account online or if you have forgotten your password, please contact our member service team at 866-636-1052. We are available by phone from 9:00am - 6:30pm (EST), Monday-Friday. You may also reach us by email at

Let’s work together! We will answer all of your mortgage related questions to help set you on the path to homeownership. Use any of the phone numbers or email addresses below to start the conversation today.

Toll Free: (866) 898-1818
Local: (616) 538-1818

Please send Mortgage payments to:

Member First Mortgage, LLC
Dept. # 771502
Detroit, MI 48277

Please mail correspondence and payoff to:

Member First Mortgage, LLC
616 44th Street SE
Grand Rapids, MI 49548

Loan Servicing

General Loan Administration Assistance

Toll Free: (866) 636-1052

Payoff / Mortgage Discharge Assistance

Fax: (616) 588-9759
Note: Please mail mortgage payoff to 616 44th Street SE, Grand Rapids, MI 49548

Escrow, Tax and Insurance Assistance

Fax: (616) 588-9760

Delinquency or Hardship Assistance

Toll Free: (866) 636-1053
Fax: (616) 588-9801

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