Michigan Gov. Gretchen Whitmer signed an executive order to “stay at home” until April 14. During this time, all Member First Mortgage services will remain functional, however, to comply with the Governor's order to the greatest extend possible, we will be working with remote staffing. We ask for your patience as we work to serve the needs of each member.


If you have been financially impacted by events stemming from COVID-19, we are here to help! For information regarding COVID-19 assistance, updates and FAQ's, please click here.

If you are having difficulty accessing your account online or if you have forgotten your password, please contact our member service team at 866-636-1052. We are available by phone from 9:00am - 6:30pm (EST), Monday-Friday. You may also reach us by email at servicing@memberfirstmortgage.com

Let’s work together! We will answer all of your mortgage related questions to help set you on the path to homeownership. Use any of the phone numbers or email addresses below to start the conversation today.

Toll Free: (866) 898-1818
Local: (616) 538-1818
Email: info@memberfirstmortgage.com

Please send Mortgage payments to:

Member First Mortgage, LLC
Dept. # 771502
Detroit, MI 48277

Please mail correspondence and payoff to:

Member First Mortgage, LLC
616 44th Street SE
Grand Rapids, MI 49548

Loan Servicing


General Loan Administration Assistance

Toll Free: (866) 636-1052
Email: servicing@memberfirstmortgage.com

Payoff / Mortgage Discharge Assistance

Fax: (616) 588-9759
Email: payoff@memberfirstmortgage.com
Note: Please mail mortgage payoff to 616 44th Street SE, Grand Rapids, MI 49548

Escrow, Tax and Insurance Assistance

Fax: (616) 588-9760
Email: escrow@memberfirstmortgage.com

Delinquency or Hardship Assistance

Toll Free: (866) 636-1053
Fax: (616) 588-9801
Email: early_intervention@memberfirstmortgage.com

Contact Form:


Enter your name

Enter your email address

Enter your message